In a “service update” customer posted on Union Pacific Railroad’s Web site, Executive Vice President of Marketing and Sales Jack Koraleski addresses the Hub Group’s recent decision to shift a significant amount of container traffic from BNSF Railway Co. to UP.
In the West, UP now handles about 90 percent of all container loads for the Hub Group, an intermodal marketing company. The reason for the switch: “strong service performance,” which can lead to new business, Koraleski wrote in the letter dated June 29.
“There's been a lot of interest in the industry about this shift, which Hub attributed to UP’s performance, service and investments, along with a better fit for the Hub network in services and capabilities,” he wrote. “We are pleased that customers are taking note of our strong service performance, as customer satisfaction continues at record, or near-record, levels.”
Through May, UP’s velocity reached 27.4 mph, up 21 percent compared with the same 2008 period. In addition, the Class I’s Service Delivery Index — a composite measure of customer commitments — hit 93, up about 11 percent year over year, Koraleski said.
“The significant service gains we’ve made reflect the stronger network that our capital investments, expanded use of distributed power and process improvements have created,” he wrote. “Our service reliability is equally as strong — with over 90 percent on-time performance in most markets and approaching 100 percent in major markets served via our Sunset Corridor.”
Jus a few years ago, UP often was criticized by shippers for poor service performance and the notion of taking traffic away from BNSF was remote, at best. I’m sure the light traffic levels so far in 2009 have helped UP boost velocity and improve other service metrics, but the Class I obviously has shored up transit times and equipment availability — to the point that shippers are noticing. Perhaps UP soon will score other new intermodal business in addition to the Hub Group switcheroo.
Posted
07-02-2009 2:01 PM
by
Jeff Stagl