A link between safety culture and operational improvement?

Railroads have "strong safety cultures" and can use them as a foundation to improve service quality and productivity, according to Jeff Adams, general manager of continuous improvement at Canadian Pacific; W. Scott Timpson, president of Canada of Argo Inc.; and David Bilby, vice president of operations, Argo Inc. The three recently addressed the subject in a guest comment titled, "A culture of excellence: Translating from safety to operations."

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