The mobile app revolution continues

Transit agencies' mobile applications have come a long way over the years. Gone are the days of simple trip planning programs; the latest apps enable riders to use their smartphones to perform a host of tasks, such as buying digital fares, checking arrival times and reporting suspicious activity.

And agencies are continuing to pursue innovations on the mobile app front. Last month, I reached out to a handful of transit execs to get an update on their agencies' apps, as well as their plans for the future.

"The exciting thing about the app landscape is that it's always changing," Chicago Transit Authority Director of Revenue and Fare Systems Mike Gwinn told me.

Check out my feature to learn more about mobile app strategies in the passenger-rail industry. Are mobile apps a key part of your company's customer service strategy? Are you looking to develop or improve an app? I'd be curious to hear your thoughts in the comments section below.

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